Help/Contact Us

1-800-922-1245

Mon-Fri 8am-6pm Eastern Time

CustomerService@TheAIP.com

The Alumni Insurance Program
90 Matawan Road, Suite 203
Matawan, NJ 07747

FAX:  1-614-481-2400

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Customer Service

Please select a topic below.

Pay My Bill
Change of Address
Change of Beneficiary
EasyPay Form (Automatic Bill Pay)
Preferred Billing & Communication Method
Reinstatement Form
Request Materials by Mail or Email: Certificate, Policy, Booklet, etc.
All Other Requests

Pay My Bill

Visa, MasterCard, Discover accepted only.


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Late Payments

If your payment is more than 45 days late, you need to complete a Reinstatement Form. If for any reason your reinstatement is declined, your payment will be refunded to you.

The payment form on this website shows the amount of premium currently due. If you choose to pay more than is owed, please email us with an explanation for the additional funds.

Administered by USI Insurance Services LLC, d/b/a USI Affinity, and in FL by American Insurance Administrators, LLC.

Refunds and Cancellations

Refunds are issued 15-20 business days after receiving the request to cancel. Cancellation of an insurance policy must be done in writing, and signed by the insured/owner of the policy. Please see your policy for specific details.

Preferred Billing & Communication Method

Insured Information

You can find your Payor ID on your Premium Statement. It starts with the letter "P" and is followed by 5 digits. For example: "P12345"

I prefer to receive bills and communication by:

NOTE: If email is selected, you will only receive your bills electronically through encrypted email. You will not receive a paper bill.

The email will come from: "AdminPlus Stmt Emails" and the subject will read: "forceencryption: The Alumni Insurance Program."

 
 

Change of Beneficiary

This request must be completed on paper, with a signature in ink.

1. Download the fillable PDF form.

Group Term Life Beneficiary Form  

2. Complete and print the form.

3. Mail the form to:

The Alumni Insurance Program
90 Matawan Rd., Suite 203
Matawan, NJ 07747

Change of Address

Insured Information

You can find your Payor ID on your Premium Statement. It starts with the letter "P" and is followed by 5 digits. For example: "P12345"

New Address

 

EasyPay Form

You may set up automatic premium payments using the EasyPay plan to make sure your insurance protection remains in effect. It's convenient, safe and simple!

  • The payment amount will be deducted from your checking account or charged to your credit card on the date your premium is due.
  • The charge will show up on your statement.
  • If a premium amount should change, we’ll notify you in advance.
Download an EasyPay Form  

Request Materials

Insured Information

You can find your Payor ID on your Premium Statement. It starts with the letter "P" and is followed by 5 digits. For example: "P12345"

Materials Requested

By MAIL (Paper)
By EMAIL (PDF)

Contact Information

Provide mailing address if requesting materials by mail:

 

Reinstatement Form

If your payment is more than 45 days late, you need to complete a Reinstatement Form. If for any reason your reinstatement is declined, your payment will be refunded to you.

  • Download the Reinstatement Form below
    •
  • Complete the Reinstatement Form with your electronic signature.
  • Email your completed form to custserv@usi.com or FAX it to 1-614-481-2400.
  • Make your payment online
Download a Reinstatement Form (Word .doc)  

All Other Requests

Insured Information

You can find your Payor ID on your Premium Statement. It starts with the letter "P" and is followed by 5 digits. For example: "P12345"

 
 
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The Alumni Insurance Program is administered by:

USI Affinity  ·  90 Matawan Rd., Suite 203  ·  Matawan, NJ  07747
1-800-922-1245  ·  Monday-Friday, 8am‑6pm Eastern Time
CustomerService@TheAIP.com

Privacy  ·  California License #0778024

The Ball State University Alumni Association receives financial benefits from the administrator that provides this program. These benefits fund alumni programs and activities.